account suspended due to dispute placed on stripe

  • Carlos Gancedo
    Asked on January 30, 2019 at 8:21 PM

    Can you please advise why the account is suspended?


    carlos@solucimed.com


    Thank you 

  • Richie JotForm Support
    Replied on January 31, 2019 at 1:13 AM

    I have checked your account carlossolucimed.

    Your account was suspended as you or someone else requested your bank to place a dispute via Stripe due to fraudulent reasons.

    This action triggered the suspension of your account, to avoid further fraudulent charges. In order to reactivate your account, you must contact your bank to withdraw the dispute.

    Hope this information helps.

    If you have further questions, let us know.