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DanBlumAsked on January 22, 2019 at 4:41 PM
I received your email telling about a Camp Registration form you have created. I looked through it. On the "Collect Payment" registration form, it looks like you are encouraging the collecting of credit card information. It is my understanding that this violates Jotform's own conditions of use agreement.
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jherwinReplied on January 22, 2019 at 7:14 PM
Hey DanBlum - Could you please share us the Summer Camp registration template/form URL and a screenshot of the email you received from us so we can check it if it really comes from us?
Guide: How to Post Screenshots to Our Support Forum.
I'm not sure why you received that but, if it's collecting credit card information then it clearly violates our Terms of Use agreement.
Looking forward to your response.
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DanBlumReplied on January 22, 2019 at 7:31 PM
Here's the hyperlink that was in the email:
https://www.jotfom.com/summer-camp/?utm_source=2019-newsletter-january-world-rest&utm_medium=email&utm_content=complete-summer-camp-registration-button&utm_campaign=2019-newsletter-january&username=DanBlum&auth=61947c55b5875110cd88bc11005f04
Here are 3 captures:
1st is the email to me
2nd is where that initially links to
3rd is after trying some of form options, particularly the one that is for payment.
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jherwinReplied on January 22, 2019 at 8:42 PM
I see, so you are referring to the email "Recurring payments with Square + a webinar for summer camps". The credit card/payment method used in that form is one of our Payment integration so it's safe and does not hold credit card information.
We allow accepting payments securely and efficiently. The payment data is not stored on our servers and is safely protected with 256-bit SSL encryption when submitting to the payment gateway services.
JotForm is a PCI DSS compliant service. We have a PCI Service Provider Level 1 certificate. We'd be happy to provide a certificate to any users who would need it for their payment gateway.
You can check for more details here: Mastering Payment Form Integrations with JotForm.
Hope this helps!