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meethereAsked on January 22, 2019 at 11:42 AM
I am trying to get an application off and the PDF editor is not working today. Any thoughts?
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Richie JotForm SupportReplied on January 22, 2019 at 12:57 PM
I have tested my sample form and it seems that the PDF editor is working correctly at my end.
May we know if there is an error message when you try to open the new PDF editor?
Can you please try clearing your web browsers cache or use another web browser in opening the new PDF editor?
Please give it a try and let us know if the issue still remains.
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meethereReplied on January 22, 2019 at 1:43 PMI cleared Cache from both FireFox and Chrome. Neither is not downloading for me. Please help! Thanks
Elizabeth
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meethereReplied on January 22, 2019 at 2:43 PMI get a blank screen; no error message at all…
Elizabeth
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Richie JotForm SupportReplied on January 22, 2019 at 3:55 PM
I have checked your account and you have no submissions in your form.
If you want to view the new PDF editor, you need to have a submission in your form.
Or you can view it via the notification email>Advanced>PDF attachment
Hope this information helps.
If the issue still remains, let us know.
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meethereReplied on January 22, 2019 at 4:43 PMI have 311 admissions under “Class of 2023 Application for Admissions “ and I need to print the very last one. It is a form that has been shared with me and I have been printing these forms since January 4th with no issues. Today, I came in and am no longer able to download the last one and print it. I get a blank screen. See below…..
[cid:image002.jpg@01D4B267.5B4967E0]
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jherwinReplied on January 22, 2019 at 7:29 PM
We are sorry for the inconvenience this may have caused. I checked the form shared with you and was able to replicate the problem.
I have now elevated this issue to the next level support so that they can investigate the problem. We will notify you here and on your email at once when a status update is available.
Thank you for your understanding.
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derya JotForm DeveloperReplied on January 23, 2019 at 4:13 AM
Hi,
Sorry for the inconvenience, this issue is fixed now.
Thank you
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meethereReplied on January 23, 2019 at 9:43 AMThank You….. it now works!
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