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axxonAsked on January 18, 2019 at 9:12 AM
The issue now is that the PDF I receiv with each form answered doesn't have the correct information. To reproduce:
- I completed the form: https://form.jotformeu.com/83501837315354
- After it was completed, I received an email. The fields in the email body are not correct. Instead of showing the questions the user answered, it shows old questions (to create this form, I cloned another one I had). This issue happens with the 2 questions asking for a 1-5 rating and the last question. See screenshot attached.
- The information I see in the PDF attached it is correct.
Should I just make the changes to the -email notification manually? It is my understanding that this should be updated automatically.
Thank you!
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Richie JotForm SupportReplied on January 18, 2019 at 9:19 AM
Can you try adding a new notification email and check if the email content has the correct fields?
Please give it a try and let us know if the issue still remains.
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axxonReplied on January 18, 2019 at 11:05 AM
It works great now! Does this mean that every time I make a change to the form I need to update the e-mail body too?
Thank you.
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Richie JotForm SupportReplied on January 18, 2019 at 12:16 PM
If you have an existing notification email, then you need to update the email content once you add/remove fields in your form.
Hope this information helps.
If you need further assistance, let us know.
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axxonReplied on January 21, 2019 at 3:13 AM
Ok, it is clear now. Thank you!