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sliabh17Asked on January 15, 2019 at 6:44 AM
This will not allow me upgrade to the Silver package. Can you let me know what the problem is.
Regards
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Kevin Support Team LeadReplied on January 15, 2019 at 10:12 AM
I can see you have an active subscription, please make sure your payment method is updated, this guide will help you checking that: https://www.jotform.com/help/330-How-to-change-my-Payment-Method
If the problem persists, we may cancel your subscription, issue a refund for the unused time and set your account to the free status.