How to Free up upload space on my account?

  • SOS_DOCS
    Asked on July 8, 2024 at 10:01 AM

    I am getting a notification that my upload Quota reached the limit. I cleared submissions and still, its showing reached the limit. Please advise.

  • Israel JotForm Support
    Replied on July 8, 2024 at 10:10 AM

    Hello SOS_DOCS,

    Thanks for reaching out to Jotform Support. I checked your account, and it seems that exceed the upload space limit for the Starter plan which is 100 MB you're currently using 105.05 MB of Upload Space. When I checked your form, I found that you have a lot of submission data that has not been deleted permanently yet. Let me show you how to fix it:

    • In your form's table, click on the 3-dot icon beside your table name and select Trashed Entries.
    • On the menu on the right, select the data you'd like to remove permanently and click on Delete Forever.

    How to Free up upload space on my account? Image 1 Screenshot 20

    This will free up some upload space on your account which should enable your forms again. Please note that permanently deleted submission data can no longer be recovered. Consider keeping a backup of your submission data by downloading them as EXCEL/PDF/CSV or integrating your form with Google Sheets so you'll have a backup of your data in the Cloud. We also have a guide on How to Download Form Submissions as Excel, CSV, or PDF that you can check out. You may also consider upgrading to a higher plan on our Pricing website.

    Reach out again if you have any questions.

 
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