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moolguyAsked on December 5, 2018 at 2:44 PM
Why are my individual image labels are no longer on the pdf? I did nothing to change this. How do I make them visible again? This is detail very important for our pdf.
Thanks!
Adam
Page URL: https://form.jotform.com/70498256610964 -
Victoria_KReplied on December 5, 2018 at 4:50 PM
Hi Adam - Unfortunately, we have not received the screenshot you posted. Can you please specify what image labels you refer to so we could better understand the problem? We would appreciate if you could post a screenshot at this thread: www.jotform.com/answers/1664124
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moolguyReplied on December 5, 2018 at 6:01 PM
Image on the left is from a few days ago. You can see the image labels/links. The image on the right from yesterday has no labels/link.
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jherwinReplied on December 5, 2018 at 9:23 PM
Please allow me some time to check and make some tests on my end. I will update you via this thread.
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jherwinReplied on December 6, 2018 at 5:02 AM
I checked the submissions page of the form you mentioned and I was not able to see the submission on the left image in your reply. Also, that is an old PDF layout, image labels are showing on the old PDF layout. I also made tests on my end using old and new PDF layout and I was able to replicate the issue. Image labels do not appear in the new PDF layout.
I'm opening a feature request for this, although we cannot provide an ETA, we will keep you updated via this thread.
Thanks.
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Mustafa VP of ProductReplied on December 8, 2018 at 5:29 AM
Hi,
Can you please retry after enabling the following checkbox in File Upload field setting on PDF Editor?
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moolguyReplied on December 8, 2018 at 4:12 PM
Great! Now the image label shows up. 👍
I'd like to request that you add another checkbox to select whether or not the hyperlink is active. I don't need to have the option for clients to download the full size images. However, it would be nice to have that option for some.Thank you again for resolving my initial issue😁
Adam
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jherwinReplied on December 8, 2018 at 6:35 PM
To better assist you, I have opened a separate thread for your another concern. Please refer to this link instead: https://www.jotform.com/answers/1667259.
Thank you.