Upload Space: How to clear upload space?

We have run in to this issue, that once a form upload is over quota, even when all submissions and the cache is cleared, the form does not return to working. I cleared all the data and submissions and the cache for our form, and the form is still displaying as over limit. Please advise.

Hi monsterrrgirl,

Thanks for reaching out to Jotform Support. I checked and see that your upload space is 944.22 MB out of your 100 MB limit. I checked and there are still submissions on your forms with attachments, for example, on your Rental Agreement Form. You also need to make sure that your trash folders are empty:

1. Go to your tables and click on the three dots icon after your form name:

2. Click Trashed Entries

3. Click Select All

4. Then Delete Forever

Give it a try and let us know if you have any other questions.