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Ashley_AltmanAsked on July 3, 2024 at 3:32 PM
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Mike_G JotForm SupportReplied on July 3, 2024 at 4:10 PM
Hi Ashley,
Thanks for reaching out to us for help. You can find more information about the different plans, their prices, features, and limits on our Pricing page here.
Accounts on the Starter Plan or free subscriptions can receive 100 submissions monthly. Ten (10) of those submissions can be payment submissions. Submissions are part of the account's monthly limits and it resets every month. You can always check your account's current usage and when its monthly limit would reset on the Usage Page of your account. Let me show you how:
- On your My Forms page, hover your mouse over your Avatar/Profile Picture.
- Click on Settings to go to your Account Settings.
- Under Account Settings, click on the Usage tab.
If you need to increase your account limit for the month to prevent interruptions on your form when you reach your account limit, you can subscribe your account to a paid subscription.
It's really easy to upgrade your account. Let me show you how:
1. On your My Forms page, click on Pricing in the blue navigation bar at the top of the page.
You can also upgrade your subscription on your account’s Upgrade/Billing page.
2. On the Pricing page, choose the plan you want to buy.
3. In the popup window, choose either a Monthly or Yearly payment schedule and either Credit/Debit Card or PayPal as the payment method.
Here’s an example of the Bronze plan:
After you click on Continue, you'll need to enter your Credit/Debit Card details.
If you choose to use PayPal, you’ll get redirected to the PayPal payment page to complete the payment.
You can find our guide about understanding account usage and limits here.
As for your second question about how the payments made through your form will be deposited into your account, I've moved that to a new thread to avoid confusion. You can check out my reply to that here shortly.
We appreciate your patience and understanding.