Account suspended: A Possible Fake Service Offer

  • Jesus Madrid
    Asked on July 3, 2024 at 2:00 PM
  • Adrian Besilla JotForm Support
    Replied on July 3, 2024 at 2:12 PM

    Hi Jesus,

    Thanks for reaching out to Jotform Support. I checked the account linked to your email address and found that it was suspended because your 241754929005055 form was flagged for offering possible fake service. We understand this might not be the case with your form, yet we had to act according to the general rule to comply with our Terms: Free accounts showing suspicious forms must be suspended immediately.

    Kindly provide us with the following information if you believe that your account was suspended by error:

    • The URL where your form is used.
    • Your website or proof of affiliation to a legitimate institution.

    Send these to reviewers@jotform.com with thread #16537931 as your subject, and we’ll let you know about the status of your account after we’ve done a thorough review of your proofs.

    Additionally, if you want us to reactivate your account right away, we’ll need your permission to delete the offending form. And if you wish to create the same form again, changing your account email address to a corporate email will be needed.

    Once we hear back from you, we can move forward with this.


 
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