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pd2gformAsked on November 26, 2018 at 10:18 AM
I upgraded my plan to sliver but the number of payments I can made is NOT correct
It is still say 10 only
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John_BensonReplied on November 26, 2018 at 11:50 AM
Hi,
I checked your account and you're subscribed to the Bronze plan.
If you want to upgrade your account, please follow this guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account
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pd2gformReplied on November 26, 2018 at 11:53 PM
I pay for a Thanks giving sales
Can U check again ?
24 Nov 2018 21:42 SST
Transaction ID: 9NB181302W8260330You sent an automatic payment Dear Ma Antony, You sent an automatic payment to JotForm Inc. Here are the details:
$234.00 USD JotForm Inc. JotForm silver yearly http://www.jotform.com/ support@jotform.com -
Kiran Support Team LeadReplied on November 27, 2018 at 5:25 AM
I see that your account was holding Bronze monthly subscription plan. It seems that this subscription has renewed after paying for the Silver yearly plan. We have now changed the account to Silver plan. You are requested to cancel the Bronze subscription plan (I-LUJRUS5JF8XY) from PayPal dashboard by following the guide below:
https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription
Once the subscription is cancelled from your end, please let us know here so that we can send a request to our manager to refund the last charge for Bronze monthly plan.
Thanks!
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pd2gformReplied on November 27, 2018 at 5:29 AM
It is already cancelled (Brozen)
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Ashwin JotForm SupportReplied on November 27, 2018 at 5:36 AM
I have sent a request to our billing team to process the refund for you last subscription payment for bronze plan. Please allow 7-10 days for the amount to reflect in your account.