PDF submission attachment showing the wrong total amount.

Hello, how are you?

I am having a problem with a form: Cooking Class Elemental.

In the example of Olga Pantelyat the sum of the form gives 304 dollars, has no error, but in the response that comes to the mail in the attached pdf comes out a value of 33 dollars, I can not understand where does that value in the PDF if the sum of the form gives 304 dollars.

I remain super attentive to your help

Hi Galavanta,

Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

This must've been an isolated glitch. I've cleared out the cache of your forms to fix the minor bugs it may have. Can you try again and see how it goes? If the issue persists, can you verify if this is happening to all submissions or to a few? Also, will you allow us to do a test submission directly from your form?

Keep us updated and let us know if you need any more help.

Hi Devemer, thank you very much

The error is only happening with Olga Pantelyat's form submission.

Could you help me to see what could be happening?

Hi Galavanta,

I cloned your form to see if I could replicate the issue, but everything worked the way it was supposed to. It's showing correct calculations both on Jotform Table and Take a look at the screenshot below to see my results:

But when I checked the submission of Mrs. Olga Pantelyat, it showed incorrect Total calculation on the Submission Table, but when you checked it via the Edit Entry option, the total calculation was correct.

Can you try to re-submit the form using the Edit Entry option, you don't need to make any changes, just submit the form again to see if shows the correct total. Let me show you how:

1. In the Jotform Table, click the submission you want to send to Airtable.
2. Click the 3 vertical dots, then select Edit Entry.

Keep us updated and let us know if you need any more help.