How to change account credentials?

Hello,

The employee (Dylan Brothers) whose email and password is currently used for our Jotform account no longer works here. The new administrator needs to match the owner of the payment method used on our account. How can we change the owner/administrator login and password to reflect the change?

Thank you!
Karen

Hi Karen, 

Thanks for reaching out to Jotform Support. Firstly, you can reset your account's password to gain access and after that you can change your email to completely remove the old credentials. Here's how you can reset you password, Let me walk you through it:

1. Go to the Jotform Main Page and click on Login.

2. On the login screen, click on Forgot Password.

3. Enter your email address and then click on Send Reset Instructions.

4. You'll get an email with instructions about how to reset your password. In the email, click on Reset Password.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account. Once you're logged in, you can change the email associated with the account. Let me show you how:

1. Go to your My Forms page and click on the Profile Avatar icon.
2. In the menu pops up, click on Settings.
3. Then, click on the Edit button on the right side of the email.

Enter your new email, click on Save, and you're done.

Verify the email that was sent to your email address:

Check out this guide on how to change the email of your account.

Reach out again if you have any other questions.