I can't open Jotform links

Good morning,

I'm writing to you because I can't open all the Jotform links sent to me.

For example, the following links do not work even though I deleted the cache and changed browsers:

https://form.jotform.com/91905736293869

https://form.jotform.com/241593868190568

Sincerely,

Leon

Hi Léon,

Thanks for reaching out to Jotform Support. I checked the links that you provided, I was able to open the forms. Please see the screencast below: 

Are you getting any kind of error when you try to open the links? Can you take a screenshot of what’s happening and send it to us? This guide will show you how to do that.

As soon as we hear back from you, we can move forward with a solution.

Dear Paolo,
Please find attached the screenshot. The message in french means: "This
site is inaccessible".
Kind regards,
Leon
Le mer. 3 juil. 2024 à 12:27, Jotform <noreply> a écrit :
</noreply>...

Hi Leon,

I checked all your forms and all of them are working. Also, we did not receive your screenshot. Did you upload it following the guide, my colleague shared? Could you upload it again? Check this out:

Make sure you're uploading the correct file type(e.g. png, jpeg). If you're having trouble uploading an image, you can upload it to Google Drive or any similar Cloud Storage platform, and share with us the file link.

Once we hear back from you, we'll be able to help you with this.

Dear Lorenz,
Here is the screenshot
Le mer. 3 juil. 2024 à 13:11, Jotform <noreply> a écrit :
</noreply>...

Hi Leon,

I checked the links you provided and both are working. Check the screenshots below:

Unfortunately, I couldn't see the screenshot you shared on my end. Can you try to send it again? We’ve got a guide here that’ll show you how to do that.

Once we hear back from you, we'll be able to move forward with a solution.

Hi Leon,

Based on the screenshot you provided, it appears that the problem lies with your Internet service provider. However, could you attempt to use the following URL instead and check if it functions correctly?

https://www.jotform.com/form/91905736293869

https://www.jotform.com/form/241593868190568

If the issue recurs, we'll conduct further investigation to understand what might be happening.

Give it a try and let us know how it goes.



Dear Angelica,

The links you sent me work correctly.

However, the problem persists for a long time with all jotform form links sent to me.

Thank you,

Leon

Hi Leon,

The links that Angelica sent are the form links you provided, which are working properly now. Can you please confirm if those links are already working properly on your end? If not, you can try to clear your browser cache and open it on another browser/device for checking again.

Please try to access these form links which you provided:

https://form.jotform.com/91905736293869

https://form.jotform.com/241593868190568

Give it a try and let us know how it goes.