My encrypted code does not work

I wrote my encrypted code correctly. Now that the survey is completed, the code no longer works. The encryption was set accidentally. I cannot lose the survey. See if Tech support can do something.

Why is not working now?

Thanking you in advance for your help

Winnie Benjamin

Hi Winnie,

Thanks for reaching out to Jotform Support.  If I understood what you’re asking, you lost the access code to your encrypted forms. Unfortunately, once the access code is lost, the encrypted submission data is forever lost and it is not possible to retrieve it. You can check out this related guide on How to Enable Form Encryption.

If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?

Reach out again if you have any other questions.