How to delete an image in the form template without deleting the form?

  • Billups_Tammy
    Asked on July 2, 2024 at 7:45 PM

    Is it possible to delete photos that were uploaded on a template without deleting or moving the form to trash?

  • Joshua_T JotForm Support
    Replied on July 2, 2024 at 7:54 PM

    Hi Tammy,

    Thanks for reaching out to Jotform Support. Can you explain more about what you are trying to achieve? If you provide us with a screenshot of what you are referring to, and the link to the form or template that you are working on, we can check it out and come up with a solution. This guide will show you how to do that.

    Once we hear back from you, we can move forward with a solution.

  • Billups_Tammy
    Replied on July 2, 2024 at 11:56 PM

    Hi Joshua,

    Okay, I'm going to try to be clearer because I realize I didn't explain things well.

    On one of my forms (Animal Companion intake form) that each new client fills out for the last two years, one of questions on the form asks for them to upload a photo of their pet.

    Well, what often happens is the person ends up uploading a bunch of photos (versus the one or two requested), and all of those extra photos are using up my cloud storage quickly.

    In a perfect world, there would be a way to open up each completed intake form, and then delete the extra photos, without deleting the completed form, hence freeing up more space for my account so I don't have to upgrade just for more cloud storage.

    Does this explain things well, or would you still like a screen shot of one of the completed animal forms?

  • Mary JotForm Support
    Replied on July 3, 2024 at 12:21 AM

    Hi Tammy,

    You can delete only the photos in the submission tables. Let me show you how:

    1. On your submission tables, click on the attachments, it should open a new window:

    How to delete an image in the form template without deleting the form? Image 1 Screenshot 30

    2. Select the photo that you want to delete, then click on the trash icon:

    How to delete an image in the form template without deleting the form? Image 2 Screenshot 41

    Give it a try and let us know if you have any other questions.

  • Billups_Tammy
    Replied on July 3, 2024 at 12:36 AM

    Mary!!! You are my shero! :)

    got it. worked like a charm.

    very happy!

    May your week be wonderful.

    Tammy


 
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