Where can I access my invoices?

  • guillerminaitzeldegracia
    Asked on July 2, 2024 at 5:38 PM

    Hi

    I canceled some months ago my payment plan and now I cannot find my invoices anymore.

    Where could I get them back?

    Regards

  • Mary Eden JotForm Support
    Replied on July 2, 2024 at 9:27 PM

    Hello Guillerminaitzeldegracia,

    Thanks for reaching out to Jotform Support. I understand that you would like to know where you can access your invoice. It’s very easy. Let me show you where to find it:

    1. On your My Forms page, hover your mouse over your Avatar/Profile Picture. 
    2. Click on Settings to go to your Account Settings.
    3. Under Account Settings, click on the Billing tab.
    4. Scroll down a bit and you should be able to see the Invoices section
    5. Click on the View link on each invoice to see their details.

    How do I get a copy of my invoice? Image 2 Screenshot 41 Screenshot 21 Screenshot 10

    We also have a guide about How to Check Invoices that you can check out.

    Give it a try and reach out again if you have any other questions.

  • guillerminaitzeldegracia
    Replied on July 3, 2024 at 10:39 AM

    Hi Mary.

    I followed you instructions, but no invoices appear.

    Where can I access my invoices? Image 1 Screenshot 20

  • Ericson_B JotForm Support
    Replied on July 3, 2024 at 10:43 AM

    Hi Guillerminaitzeldegracia,

    You are currently on the Usage page. Please go to your account's Billing page "Mejorar". 

    Where can I access my invoices? Image 1 Screenshot 20
    Let us know if there's anything else we can help you with.

  • guillerminaitzeldegracia
    Replied on July 3, 2024 at 10:47 AM

    I could find it!

    Thank you!

    :)

 
Your Answer