I deleted the submission but it didn't free up the time slot for my Appointment field.

  • beezlbugink
    Asked on July 2, 2024 at 4:57 PM

    I deleted a submission to cancel the appointment but it’s still showing that that time slot is booked. August 4th at 1pm should be available

  • Kelvin JotForm Support
    Replied on July 2, 2024 at 6:34 PM

    Hi Mckenna,

    Thanks for reaching out to Jotform Support. I checked your form and see that you have deleted and purged your submission but it still shows the August 4th, 2024 1:00 PM slot still being taken. Here's what I see:I deleted the submission but it didnt free up the time slot for my Appointment field Screenshot 40I deleted the submission but it didnt free up the time slot for my Appointment field Screenshot 51

    I cleared your form caches and it fixed the issue. Take a look at the screenshot below:I deleted the submission but it didnt free up the time slot for my Appointment field Screenshot 62

    Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll take a further look into this. You might also want to check out this guide about How to Clear Your Form Caches.

    Give it a try and let us know if you have any other questions.

 
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