Authorize.net: Error During Transaction.

We created an event registration form and connected to our Authorize.net portal via the plugin. I've checked the API & transaction keys, but I keep getting weird error messages, but the transaction goes through to Authorize but the related records are not updated/created in Salesforce (the second integrated system in the form)

This problem only present when there is an actual payment to process, if I were to enter the coupon code, I don't run into this issue

Hi acta_it,

Thanks for reaching out to Jotform Support. To confirm, even if an error message is showing, the submission still went through, is this correct? If so, can you try switching to another payment gateway, and then switch back to Authorize.net? Let me show you how:

1. Open your form in Form Builder and click on the Add Form Element menu on the left side of the page.
2. Under the Payment tab, click on the Three Dots icon next to the Payment method you used and click on Switch to Another Gateway.
3. Choose a payment method and click on Use Selection.
4. Finally, switch back to Authorize.net using the same method.

Give it a try and let us know how it goes.

Hi Joshua,

The submission only goes through authorize.net, there is no jotfrom submission record, and no records created in salesforce

I tried your method but the error persists. And I don't have the option to use another payment processor for the record

I cleared the form cache in case that was the issue, but it seems like this is a jotform issue. When I go through the form and enter CC info that gets sent to authorize.net but no submission record is created in Jotform and the salesforce integration doesn't fire (because jotform doesn't capture anything), however, this error is misleading because if an end user goes back and attempts to resubmit this form they would end up sending multiple charge request to authorize.

Hi acta_it,

I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Hi acta_it,

Can you generate a new Authorize.Net Transaction Key and then update the credentials you entered during the Authorize.Net integration process? You can find the API Login ID and Transaction Key in your Authorize.Net account. We also have a guide about How to Integrate Authorize.Net With Jotform and How to Obtain API Login ID and Transaction Key for Authorize.Net that you can check out.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.