Unable to enter credit card details

See screenshot. Trying to subscribe/checkout and I am unable to enter my credit card details.

Hi Erin,

Thanks for reaching out to Jotform Support. It seems that the form you're trying to access is from another account. Please contact the form owner to inform them that you cannot enter your payment details due to an error in the credit card number field so that they to reach out to Jotform Support for assistance.

For now, you may try again accessing the form in other browser and make sure that there is a stable internet connection when you access the form.

Let us know if you have any other questions.

This screenshot is from Chrome but I had the same issue in Firefox. The internet connection is stable.

I don't know what you mean that the form is from another account. I'm trying to sign up for a Jotform plan - why would that be owned by someone other than Jotform?

I have my personal laptop with me today so I will try from there and hope for a different result.

Hi Erin,

Sorry for the confusion. I now understand that you are trying to upgrade your account with our paid subscription. Let us know if you run into the same issue again with your payment, so I can reach out to our relevant team.

We really appreciate your patience and understanding while we look into this.

Hi - I tried on my other laptop and got a similar result. It won't give me a cursor in the credit card number field to enter my details.

Hello Erin,

I've forwarded this to the relevant team. I'll get back to you as soon as there's an update.

Thanks for your patience and understanding, we appreciate it.

Hi Erin,

May we confirm if you're using a VPN? Would it also be possible if you can try upgrading your account to our paid subscription with different internet connection?

Once we hear back from you, we'll be able to move forward with a solution.

Hi, I connected through my phone's hotspot and was able to subscribe. Thank you.