401 Error Message with CardConnect Payment

I am trying to create a form that accepts payment and I am getting a 401 Error Message. I have checked our API and everything looks correct. I am not sure how to fix this issue.

Hi Kelsey,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Can you try it again after checking the payment credentials and see how it goes? You can also try to remove the current credentials you have set and then create a new one. You can check this guide to learn more about it.

If you run into the same issue again, can you take a screenshot of what’s happening and send it to us? This guide will show you how to do that.

Let us know if there’s anything else we can help you with.