Wrong PDF attached to Smart PDF Form

  • Erin_ewright
    Asked on July 2, 2024 at 10:23 AM

    We sent this link out, but when I receive the responses, it has last year's form attached. How do I fix?

    Jotform Thread 16483341 Screenshot
  • Rene JotForm Support
    Replied on July 2, 2024 at 10:46 AM

    Hi Erin,

    Thanks for reaching out to Jotform Support. You can easily change the connected PDF file in your Smart PDF form. Let me show you how:

    1. In Smart PDF Forms, select Upload from the blue navigation bar.
    2. Click on Update PDF.
    3. Select whether to Re-Upload PDF, or to Start Over.
      Wrong PDF attached to Smart PDF Form Image 1 Screenshot 30
    4. If you choose Re-Upload PDF, it will ask you to upload the file and just select from your device's saved files.
    5. Once done, the chosen file will be attached to the PDF form.
      Wrong PDF attached to Smart PDF Form Image 2 Screenshot 41

    Give it a try and let us know if you have any other questions.

  • Erin_ewright
    Replied on July 2, 2024 at 11:30 AM
    Hi, Upload from the blue navigation is not an option. Please help!
    [cid:image001.jpg@01DACC72.D3A22D50]<http: />
    Erin Wright​​​​
    Paralegal
    Tel: 805-879-0932<805-879-0932>

    </805-879-0932>...
  • Bilal JotForm Support
    Replied on July 2, 2024 at 11:33 AM

    Hi Erin,

    Unfortunately, I couldn't see the screenshot you shared on my end. Can you try to send it again? We’ve got a guide here that’ll show you how to do that.

    Once we hear back from you, we'll be able to move forward with a solution.


 
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