QR code does not appear on the email.

  • SingAsia
    Asked on July 2, 2024 at 3:27 AM

    Hi, I have added the QR code on the response email followed by this post: https://www.jotform.com/answers/5261174-generate-a-unique-qr-code-after-submission

    However, the QR code does not show up on the email I received. If I click the QR code, it asks me to log in with the Jotform account. Is there a way to show the QR code without the login?

    QR code does not appear on the email Screenshot 20


  • Kenneth JotForm Support
    Replied on July 2, 2024 at 3:45 AM

    Hello SingAsia,

    Thank you for reaching out to Jotform Support. I cloned and tested the form, and the QR codes were reflected in the email notification as expected. Please refer to the screenshot below:

    QR code does not appear on the email Screenshot 30

    Please follow the steps below to unrequire login to view uploaded fields and let us know if the issue persists:

    1. On the My Forms page, click your account logo/icon.
    2. Select Settings.
    3. Go to the security section.
    4. Deselect, the Require login to view uploaded fields option: QR code does not appear on the email Screenshot 41

    Once we hear back from you, we'll have additional information that'll help us better support you.

  • SingAsia
    Replied on July 2, 2024 at 4:09 AM

    Thanks, it works!

 
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