Jotform Account Issues

Hi there. I keep receiving notifications that my jotform account has reached its limit but today is the first day of the month. This happened last month also. If I reach my monthly download/form limit it affects it for the following months to come.

Hi tijahtate,

Thanks for reaching out to Jotform Support. It looks like you have reached your upload space limit. The upload space limit refers to the files uploaded by the users. If you have a File Upload field in your form and the user attaches files to the field and submits it, then the size of the uploaded file will be counted to your upload space. This limit does not reset; you need to delete and then purge your form entries with file uploads to free up the space. Let me show you how:

• In Tables, hover your cursor over the first column of the submission data and click on the checkbox to select the submission data.
• On the right side of the screen, click on Delete. Then click on Move to Trash in the window that opens.

Now, let us purge the data:

• In your Submissions table, click on the Three dots icon beside the form name, then click on Trashed entries.
• The Trashed entries section will show up; click on Select All, then click Delete Forever.

We also have a guide on How to Delete Form Submission Data that you can check out. To learn more about the account limits, I suggest looking into our guide about Understanding Your Account Usage and Limits.

Let us know if you have any other questions.

Thank you Sheena. I have done this and my account still says that I’ve reached my monthly limit. Could you assist me further?

Hi tijahtate,

I checked your account uploads and saw that it is now zero. I then cleared your form caches. Your form should now work as expected:

You can also clear your form caches from your account settings by following this guide.

Let us know if there's anything else we can help you with.

That is great! Thank you very much!