Account recovery suspended

  • Sonia
    Asked on July 1, 2024 at 11:19 PM

    i tried logging into my account after I changed my password and it said account suspended contact support to get it back. I have no clue why it was suspended. I’m trying to open a form to fill out for a supplier

    Jotform Thread 16463181 Screenshot
  • Jessica JotForm Support
    Replied on July 1, 2024 at 11:52 PM

    Hi Sonia

    Thanks for reaching out to Jotform Support. Your account was suspended because you’ve got a form named "CC_authorization" that’s breaking our Terms of Use by collecting credit card information in plain text fields.

    Account recovery suspended  Image 1 Screenshot 20

    In line with our PCI certification, we have to deny the collection of credit card details on regular forms. But, we have other PCI-compliant ways you can do this. All you need to do is choose one of the payment processors available on our platform and integrate it into your form. You still won't be able to collect credit card details directly, though. If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of our Payment Authorization feature.

    I’ve gone ahead and deleted the offending fields and reactivated your account. You should be able to log in now.

    Reach out again if you need any other help.

 
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