Form Calculation is not working

  • ilraccess1
    Asked on July 1, 2024 at 8:58 PM

    I have a form that needs to calculate the course fee based on the number of sessions. I have written conditional/calulate for the 3 levels of pricing. The value should be shown in the table under the Course Fee heading but I keep getting a 0 under a FX calucation field. It shuld also chow as a $ in the result field. How can I calulate this field? Thanks for your help.


    Susan


    https://www.jotform.com/build/241827806814159/settings/conditions

  • Israel JotForm Support
    Replied on July 1, 2024 at 11:28 PM

    Hello ilraccess1,

    Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Form Calculation is not working Image 1 Screenshot 20

    Can you take a screenshot of what’s happening and send it to us? We’ve got a guide here that’ll show you how to do that.

    Once we hear back from you, we'll be able to move forward with a solution.


  • ilraccess1
    Replied on July 2, 2024 at 8:03 AM

    Hi Israel,

    The calculation is not working for me and the answer should go into the Course Fee not Calulation field.


    Form Calculation is not working Image 1 Screenshot 30


    Form Calculation is not working Image 2 Screenshot 41

  • Israel JotForm Support
    Replied on July 2, 2024 at 8:08 AM

    Hello ilraccess1,

    Unfortunately, I cannot view the screenshot that you sent, Can you resend it with us? We’ve got a guide here that’ll show you how to do that.

    Once we hear back from you, we'll be able to help you with this


  • ilraccess1
    Replied on July 2, 2024 at 11:10 AM

    Screen shot were too blurry when enlarged. here's a link to the form showing 3 sessions with no number in the Course fee and no calculation in the calculation field.


    https://www.jotform.com/build/241827806814159

  • Eldrex JotForm Support
    Replied on July 2, 2024 at 11:35 AM

    Hello ilraccess1,

    I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

 
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