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valerieAsked on November 16, 2018 at 4:46 PM
When attempting to login I am receiving this error message. I reset my password hoping that would resolve the issue but it still isn't working.
Page URL: https://www.jotform.com/ -
arthurprcReplied on November 16, 2018 at 6:19 PM
It seems that your account has been suspended because of a user/password request:
General Inquiry Contact Form
We've reactivated your account, in order to avoid suspensions, please do not create forms with user/password fields.
You can check the terms on this page:https://www.jotform.com/help/8-Terms-of-Use
Let us know if you need further assistance, we'll be happy to help!
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agarradReplied on November 17, 2018 at 2:35 AM
??? why have i been emailed about this?
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valerieReplied on November 17, 2018 at 4:43 AMMy account is still suspended. Also, I used your pre-built form so I’m not sure why it has a login request field.
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Bitia JotForm SupportReplied on November 17, 2018 at 6:29 AM
Upon review of your account I found that it was automatically suspended (autosuspended) by our Phishing Detector Tool because of form: http://www.jotform.us/form/83166861450156
Since forms are created everyday for phishing activities such as: stealing credit card information, social security numbers, login credentials, child pornography, etc; our Phishing Detector Tool automatically suspends accounts that may contain words that can trigger suspicious.
Since the system automatically suspends it, we are not able to notify our customers.
I have inspected your forms and found no guilty fields , so I have activated your account as well I have whitelisted your IP, we apologize for the inconveniences this may have caused you.
You may continue developing your forms according to our Terms of Use
Thank you.