Form not working when viewed in the Brave browser

  • thetnprepper
    Asked on July 1, 2024 at 6:30 PM

    I've tested the form in Edge and in Firefox and it works great in both of those browsers, but when I hit submit on the form in the Brave browser, nothing happens. It never goes to the Capcha screen. Any ideas why it won't work?

  • Hilary JotForm Support
    Replied on July 1, 2024 at 9:55 PM

    Hi James,

    Thanks for reaching out to Jotform Support. May I know if you are using iFrame for embedding the form to youru website? I'd suggest using iFrame as it's more compatible with most of the browsers. Let me show you how:

    1. In Form Builder, go to Publish at the top navigation bar.
    2. Select Embed in the left panel.
    3. Choose IFRAME.Form not working when viewed in the Brave browser Image 1 Screenshot 30
    4. Click on Copy Code button and paste the code to your website.Form not working when viewed in the Brave browser Image 2 Screenshot 41

    Give it a try and let us know if you need any other help.

  • thetnprepper
    Replied on July 2, 2024 at 4:53 AM

    Yes, I'm using the iframe option. Strangely, I tested it using the Brave app on my phone and it worked fine, but it's not working in the Brave browser on my laptop.

  • Lara JotForm Support
    Replied on July 2, 2024 at 5:11 AM

    Hello thetnprepper,

    I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. I also tried to access your form using Brave browser, but I was able to open it successfully. Check out the screencast below to see my results:

    Form not working when viewed in the Brave browser Image 1 Screenshot 20 I've gone ahead and cleared your form caches as an additional aid. Can you try it again and see how it goes? If you run into the same issue again, may we ask for your permission to do a test submission on your live form so we can get a better idea of what is happening?

    Keep us updated and let us know if you need any more help.

  • thetnprepper
    Replied on July 2, 2024 at 5:44 AM

    I just tried it again, and this time it worked. It didn't ask for the captcha this time though. I wonder if that could have been causing the issue? Thanks for your help!

 
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