How to allow users edit their submission and cancel their activities?

We have people who need to cancel but there is not a way to do that and they retain their activity selections. We need this fixed.

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Hello Counseling_Wellness,

Thanks for reaching out to Jotform Support. You can add an email button to your Jotform Table to resend the Autoresponder email with an edit link to your users again. It isvery easy to do. Let me show you how:

2. In Jotform Tables, click on the Add button at the end of the rows, and go to the Buttons tab.
3. Now, select Send Email, click on Next.

4. Click the Edit Button in the Autoresponder Email.

5. Add the {edit_link} below and click Save.

6. Click the Create Button.

Now, when you click on the Send Email button, an email that includes the submission information will be sent to the email address you selected and your users will have an option to edit the submission they made on your form.

We also have a guide here that you can check to learn more about this.

Give it a try and let us know if you need any other help.

Unfortunately this only allows for them to make edits, not cancel their selections.

Hi Counseling_Wellness,

Users will be able to edit their submission and deselect the option in the Weekly Appointment Planner. This action will free up the slot upon form submission, effectively canceling their selection.  Check out the screenshot below to see if they could deselect the option and it will free up the slot:

Give it a try and let us know if you have any other questions.

I did try this myself and it didn't seem to work.

The activities I de-selected, did not make them active again for a new user.

Here is an example.

I confirmed this person is not attending but they still retain their activity.

This has happened with a few people who have 0 as how many people are attending.

We need these selections freed up for those who have canceled.

Hi Counseling_Wellness,

I understand the issue, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

Thanks for your patience and understanding, we appreciate it.

Okay thank you. Here is another person who confirmed they are not attending and their activities are also selected.

send_no_junk@yahoo.com

Hi Counseling_Wellness,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. When I edited the form and removed the selected activities, the number of available activities in the Weekly Appointment planner field returned to the original count. Check out the screencast below to see my results: 

I've cleared your form cache on our server to refresh your form. Can you please try to edit the submission from your table and see how it goes?  If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

Keep us updated and let us know if you need any more help.

Most likely they did not clear out their activities and just changed attendance to 0. How can I do it for them?

Hi Counseling_Wellness,

Editing the submission from the table is easy. Let me show you how:

1. On the Jotform Tables page, click on the Three Dots icon beside the submission that you want to edit.
2. Then, click on Edit Entry, after editing the submission, just click the submit button, to change the value of the field.

Reach out again if you need any other help.