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memphiseleganceawardsAsked on July 1, 2024 at 9:36 AM
I was told submissions restart on the 1st of the month, but I'm getting feedback saying that submissions are not going through, can someone check the error?
Page URL: https://form.jotform.com/240914896728168 -
Devemer JotForm SupportReplied on July 1, 2024 at 9:51 AM
Hi memphiseleganceawards,
Thanks for reaching out to Jotform Support. I've verified that the monthly limits of this account has reset already. I was also able to open the form with no problem. Check out the screenshot below for my result:
I've cleared the cache of your forms, which should clear out the minor bugs. Can you try again and see how it goes? If the issue persists, can you also try opening the form in a browser and see if it'll work? Also, can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.
Keep us updated and let us know if you need any more help.
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memphiseleganceawardsReplied on July 1, 2024 at 10:01 AMOk thank you!
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