When monthly limit will reset?

  • jobssuperchicken
    Asked on July 1, 2024 at 6:03 AM

    I have activated the silver annual subscription, and the monthly response limit is imposed on 2500, it is renewed every month, but a message appears when applying that the form has reached the allowed response limit 

    When will the answer limit be renewed every month or is it a month from the date of creating the form?

  • Arghya JotForm Support
    Replied on July 1, 2024 at 6:24 AM

    Hi jobssuperchicken,

    Thanks for reaching out to Jotform Support. Your monthly limit will reset every month on the first day of your limit reset period. That means, when you upgrade your account, your monthly limit will be reset on that date. Our system shows that you upgraded your account on 1 July 2024 your monthly limit will reset on the 1st of every month. Also, your monthly limit has been reinstated, you can receive new submissions now. You can also check out this guide for more information. Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.

    Let us know if you have any other questions.

 
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