How can I prevent email address from being added in Jotform's bounce list automatically?

Hi,

The main email address we used on our Jotform account is always added to the blunce list. I have to remove it everytime. Can you help me to prevent this to happen again and again?

Thanks,

Hi Thames_Inquire,

Thanks for reaching out to Jotform Support. To prevent your email address from being added to the bounce list, you may do the following:

1. Check your Spam folder, look for any Jotform emails, and mark them as not spam.
2. Add noreply@jotform.com and noreply@formresponse.com to your email contact list.
3. Contact your email provider to add noreply@jotform.com and noreply@formresponse.com to their whitelist and the following IP Addresses:

• 152.160.0.0/16
• 23.251.253.0/26
• 38.153.9.0/24
• 38.152.248.0/24

We also have a guide on How to Prevent Email Bouncing Related Issues that you can check.

Give it a try and reach out again if you need any other help.

Thank you for your immediate response. I will do these steps and will get back to you when I needed additional assistance.