Account: Remove credit card from account

Hi Support,

We need to remove the Payment Method with related to this credit card (as the picture). We don't to renew this standard account and we also upgrading to Enterprise Server.

Thank you for your get back
Looking forward to hearing from you in shortly.

Hi Customer_Support_dpd,

Thanks for reaching out to Jotform Support. Removing your credit card details from your account will require for your account to be downgraded. Let me show you how to do that:

1. On your My Forms page, hover your mouse over your avatar in the top-right corner and click on Settings.

2. Under the Billing tab, click on Change Plan.

3. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan. You can also check out our guide about How to Cancel your Subscription. Unfortunately, it's not possible to use direct debit payments on monthly plans. To subscribe annually using direct debit or bank transfer, please send us an email at quotes@jotform.com with your desired plan.

Let us know if you need any more help.