Account is Not Updated to Bronze Plan

My credit card expired so I updated it and was charged for the bronze plan but the app and website keeps saying that I’m on the free plan. Please help!

Hi Ezra,

Thanks for reaching out to Jotform Support. I'll need a bit of time to look into this. I'll get back to you as soon as I can.

Thanks for your patience and understanding, we appreciate it.

Hi Ezra,

We have corrected the plan on your account, and everything should now show the Bronze limits.

Let us know if there's anything else we can help you with.