Need to Cancel My Account

I had a payment come out, and need to temporarily cancel my account so I'm not charged no nor

Hi Joe,

Thanks for reaching out to Jotform Support. Sure, you can cancel your subscription, but it should be done on the Desktop version of Jotform, rather than the mobile app. It's easy, let's do it:

1. On your My Forms page, hover your mouse over your avatar in the top-right corner and click on Settings.

2. Under the Billing tab, click on Change Plan.

3. Click on the Downgrade button to switch to the Starter (Free) Plan.

You'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan. You can also check out our guide about How to Cancel your Subscription.

Then, if you want to receive a refund for your payment. You can use this link to request a refund, and one of our colleagues will get back to you about the status of your request.

Let us know if you need any more help.