Square: Not connecting

  • MakaylaSmith72
    Asked on June 29, 2024 at 1:03 PM

    I try to sign in to square to integrate it onto my form and it will not go passed this page.

    Jotform Thread 16400471 Screenshot
  • Carrissa JotForm Support
    Replied on June 29, 2024 at 1:13 PM

    Hi Makayla,

    Thanks for reaching out to Jotform Support. After checking your form, I can confirm that the payment integration is configured correctly. To refresh the payment integration's connection, can you please try switching to Purchase Order and then switch back to Square? Here's how:

    1. Open your form in Form Builder and click on the Add Form Element menu on the left side of the page.
    2. Under the Payment tab, click on the Three Dots icon next to the Payment method you used and click on Switch to Another Gateway
    3. Choose a payment method (Purchase Order) and click on Use Selection.
    4. Now, repeat the same steps to switch to Square and connect your account.

    Square: Not connecting Image 1 Screenshot 20

    Keep us updated and let us know if you need any more help.

 
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