I cannot access the QR code for registered event

I have registered for an event in hot form and received QR code but when I tried to open it says I have long into hippa account. I have goggle account bout I am not sure about hippa account. Can you please help me access that QR for the registration

Hi Joy,

Thanks for reaching out to Jotform Support. I suggest contacting the form owner directly to review their submission data. If further investigation is necessary, advise them to contact us by creating a Forum Thread from the Contact Us page. And we’ll be happy to help.

Reach out again if you need any other help.