Account Suspended: Request to reinstate.

  • Shakillia
    Asked on June 29, 2024 at 8:37 AM

    I was creating an intake form for my web design business and I had created a field for login credentials and my account was suspended. So we cant have anything like this in our forms?

  • Silvano JotForm Support
    Replied on June 29, 2024 at 8:44 AM

    Hi Shakillia

    Thanks for reaching out to Jotform Support. Your account was suspended because you’ve got a form named Form that’s breaking our Terms of Use by collecting login credentials.

    Account Suspended: Request to reinstate Screenshot 20I've deleted the offending fields and reactivated your account. You should be able to log in now.

    You may re-add the same field but use a different term other than Username, Password, Passcode or PIN as our anti-phishing system will detect and suspend your account automatically as these terms are prohibited to avoid phishing.

    Reach out again if you need any other help.

 
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