Form is not asking for paypal payment details

  • NormanDean
    Asked on June 29, 2024 at 3:38 AM

    I have created a relativity simple order form but when user selects Paypal they do not get asked for account details, so they can not provide payment details.

  • Chris_L JotForm Support
    Replied on June 29, 2024 at 3:44 AM

    Hi Norman,

    Thanks for reaching out to Jotform Support. I checked your form and it appears that you haven't finished the PayPal Business integration. Let me walk you through it:

    1. In Form Builder, select the Product List and click on the Wand icon.
    2. In the menu on the right side of the screen, click on Connect. That will redirect you to the PayPal page to connect your account.
    3. Enter the necessary information and connect your account with your form.
      Form is not asking for paypal payment details Image 1 Screenshot 20

    Give it a try and let us know how it goes.

 
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