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fredericofrancoAsked on June 28, 2024 at 6:09 PM
I'm trying to switch to the silver plan, but the website won't load
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Marehlene_B JotForm SupportReplied on June 28, 2024 at 6:38 PM
Hi Frederico,
Thanks for reaching out to Jotform Support. I recommend trying a different browser or clearing your browser's cache and cookies. After clearing the cache and cookies or trying a different browser, revisit the website to see if the issue is resolved. If you continue to experience issues switching your plan, please let us know.
Give it a try and let us know how it goes.
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fredericofrancoReplied on June 28, 2024 at 7:09 PM
Not resolv
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fredericofrancoReplied on June 28, 2024 at 7:14 PM
I envy a link that opens. The platform is blocking me from improving the plan.
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Marehlene_B JotForm SupportReplied on June 28, 2024 at 7:46 PM
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fredericofrancoReplied on June 28, 2024 at 7:49 PM
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fredericofrancoReplied on June 28, 2024 at 7:50 PM
The problem persists, the oagina does not load. I log in with another user and load
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Marehlene_B JotForm SupportReplied on June 28, 2024 at 7:53 PM
Hi Frederico,
I'll need a bit of time to look into this. I'll get back to you as soon as I can.
Thanks for your patience and understanding, we appreciate it.
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fredericofrancoReplied on June 28, 2024 at 9:46 PM
I am waiting. Does the platform not offer a way for me to upgrade? I have my forms stopped because of space
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Mary JotForm SupportReplied on June 28, 2024 at 9:57 PM
Hi Frederico,
Please try processing your payment via this link.
Let us know if you have any other questions.