Unable to switch plans because website will not load

I'm trying to switch to the silver plan, but the website won't load

Hi Frederico,

Thanks for reaching out to Jotform Support. I recommend trying a different browser or clearing your browser's cache and cookies. After clearing the cache and cookies or trying a different browser, revisit the website to see if the issue is resolved. If you continue to experience issues switching your plan, please let us know.

Give it a try and let us know how it goes.

Not resolv

I envy a link that opens. The platform is blocking me from improving the plan.

Hi Frederico,

Can you try upgrading your plan through this link? If the issue persists, can you take a screenshot of what’s happening and send it to us? We’ve got a guide here that’ll show you how to do that.

Let us know if you need any more help.

The problem persists, the oagina does not load. I log in with another user and load

Hi Frederico,

I'll need a bit of time to look into this. I'll get back to you as soon as I can.

Thanks for your patience and understanding, we appreciate it.

I am waiting. Does the platform not offer a way for me to upgrade? I have my forms stopped because of space

Hi Frederico,

Please try processing your payment via this link.

Let us know if you have any other questions.