Upload Limit Exceeded Despite Deleting Submissions.

I have purged and deleted all submissions, sadly I'm still getting a message saying I'm over the 100 limit? what am I doing wrong please?

Hi Stuart,

Thanks for reaching out to Jotform Support. Please note that the deleted submission will remain in the Trashed Entries folder for 30 day before it gets purged. At this point, it's still consuming the Upload Space. You have to manually purge them to complete delete them from our server. Here's how to purge them.

1. On the Jotform Table, click on the 3 vertical dots on the right of the table tab.
2. Select the Trashed Entries.
3. Select all the deleted entries and then click on the Delete Forever button.
4. Confirm it on the pop-up window.

Visit also our guide on How to Delete Form Submission Data.

Let us know if you have any other questions.

Hi Manilene,

Sorry if ididnt make it clear but this is waht Ive already done. Thanks

Hi Stuart,

Thanks for getting back to us. I reviewed your account and found that your Upload Space usage is at 11.60 GB, significantly exceeding the 100MB limit. Despite deleting submissions, you have still reached the limit. To resolve this, you can either wait for the counter to reset or upgrade your account to increase your limit. You can check the start date of your next limit reset period by following these steps:

1. Click on your Avatar.
2. Click on Settings.
3. On the left side panel, click on Usage.
4. In Monthly Usage, you will see when your limit resets.

Reach out again if you have any other questions.