How to reactivate my account?

  • barbara shear
    Asked on June 28, 2024 at 1:27 PM

    pls reactive my account back and I promise to follow all the terms and conditions it’s been over months now that I’m unable to use my form and is killing my business and I got the email that my account have been reactivated and it’s still showing suspended

    Jotform Thread 16382361 Screenshot
  • Bilal JotForm Support
    Replied on June 28, 2024 at 1:42 PM

    Hi barbara, 

    Thanks for reaching out to Jotform Support. Your account was suspended because you’ve got a form 241037902245046 that was tagged as spam/phishing. We understand that this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use. If you believe that your account was suspended in error, we’ll need you to do the following:

    • Send us the URL where your form is used.
    • Send us a link to your website or proof of affiliation with a legitimate institution.
    • Change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send all of these to reviewers@jotform.com with Thread# 16382361 as the subject, and we’ll let you know the status of your account after we’ve done a thorough review of them.

    In the meantime, let us know if you need any other help.

 
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