My account had been suspended

My account has been suspended. Please help

Hi Caz, 

Thanks for reaching out to Jotform Support. Your account was suspended because you’ve got a form named Chilled Semen Package For a Mare resident at Brendon Stud 2024 Season and Frozen Semen Package for Mares resident at Brendon Stud 2024 that’s breaking our Terms of Use by collecting credit card information in plain text fields. Take a look at the screenshot below:

In line with our PCI certification, we have to deny the collection of credit card details on regular forms. But, we have other PCI-compliant ways you can do this. All you need to do is choose one of the payment processors available on our platform and integrate it into your form. You still won't be able to collect credit card details directly, though. If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of our Payment Authorization feature. 

If you’ll agree to follow our Terms of Use and let us delete the offending fields mentioned above, we can lift the suspension on your account.

Once we hear back from you, we'll be able to move forward with this.

Can you please reinstate our account so we can change the form and delete the card payment details.

Or can you please delete the offending fields mentioned above and lift the suspension of the the account.

Thank you

Hi Caz,

I have removed the offending fields on both forms and reactivated your account.

Reach out again if you have any other questions.