Set email subject based on customer's request

  • bombayhair
    Asked on June 28, 2024 at 1:08 AM

    Hello,

    Can you please help me to check this formhttps://www.jotform.com/build/90135389268263/settings/emails

    I need the email subject to show exactly the type of question that customer request. for example General Enquiry/Returns and Exchanges/Order Inquiry

    How can I do that?

  • Lorevie JotForm Support
    Replied on June 28, 2024 at 3:09 AM

    Hi bombayhair,

    Thanks for reaching out to Jotform Support. Can you tell us more about what you want to happen? When I cloned your form, it appears that you already have the “customer request” field set as the email subject. Check out my screenshot below:

    Set email subject based on customers request Image 1 Screenshot 30
    When I made a submission test, this is what it looked like in my notification email:

    Set email subject based on customers request Image 2 Screenshot 41
    Can you please explain more about what you want to do?

    After we hear back from you, we'll be able to help you with a solution.

 
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