Account Auto Suspension: Phishing

Kepada Tim Layanan Pelanggan Jotform,

Saya, Muhammad Ilham Perdana, adalah pengguna akun Jotform dengan username ICONNET SBU SUMBAGSEL dan alamat email terdaftar iconnetsbusumbagsel@gmail.com. Saya menulis ini untuk memohon bantuan Anda terkait blokir yang saya alami pada akun saya.

Saya mendapati bahwa akun saya telah diblokir tanpa pemberitahuan sebelumnya. Saya memahami bahwa ada kebijakan dan prosedur yang harus diikuti terkait penggunaan platform ini, dan saya ingin menyatakan bahwa saya siap untuk mematuhi semua ketentuan yang berlaku.

Saya mengharapkan agar blokir ini dapat segera dihapuskan sehingga saya dapat kembali menggunakan layanan Jotform untuk kebutuhan saya. Saya sangat mengandalkan platform ini dalam kegiatan sehari-hari saya, terutama untuk [jelaskan penggunaan utama Anda].

Berikut ini informasi yang mungkin dibutuhkan untuk verifikasi lebih lanjut:

• Nama lengkap: Muhammad Ilham Perdana
• Username: ICONNET SBU SUMBAGSEL
• Alamat email terdaftar: iconnetsbusumbagsel@gmail.com

Terima kasih atas perhatian Anda dalam mengatasi permohonan saya ini dengan segera. Saya siap untuk berkolaborasi dan mematuhi semua ketentuan yang diperlukan.

Hormat saya,

MUHAMMAD ILHAM PERDANA

Hi Muhammad,

Thanks for reaching out to Jotform Support. Our Indonesian Support agents are currently busy assisting other Jotform users. However, I'd be happy to help you in English using Google Translate and you can reply in whichever language you feel comfortable using. If you'd rather have support in Indonesian, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

Now, let me help you with your question. Your account was suspended because you’ve got a form named Formulir that was tagged as phishing. We understand that this might not be the case with your form, but we had to act according to the general rule to be in compliance with our Terms of Use.

I did check your form, and it looks like the tagging was a false positive, so I reactivated your account and whitelisted the form. You should be able to log in now.

Reach out again if you need any other help.

Can u help why my IP has been banned?
...

Hi Muhammad,

There are a number of possible reasons why your email address was added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your email server has rejected the emails due to suspected spam, your mailbox is full or Jotform is on your blacklist.

Let us know if you have any other questions.