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Tyler_EggintonAsked on June 27, 2024 at 11:05 PM
When this form gets submitted, only my user receives the email, despite 3 different emails being the recipients. I have deleted the orange line multiple times and re-entered the same email distribution list but it keeps sending it to me. I do have a bronze account, is this not supported?
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Mary JotForm SupportReplied on June 28, 2024 at 1:29 AM
Hi Tyler,
Thanks for reaching out to Jotform Support. I checked, and the emails are not added to our bounce list. I also checked our email logs and see that the emails are being sent to all recipients from our servers. You can also check our guide on How to View Your Form Email Logs. Please advise the recipients to check their spam or junk folder if the emails are being sent there.
Let us know how it goes.