Cannot log in???

  • Alexander Bogley
    Asked on June 27, 2024 at 3:18 PM

    I can’t log back in. My forms are gone. And I can’t get a password reset email sent???

  • Arslan JotForm Support
    Replied on June 27, 2024 at 3:40 PM

    Hi Alexander,

    Thanks for reaching out to Jotform Support. I can see that you've logged in from a Guest account. Can you share the email address associated with the account you're trying to log in, so we can take a look at it, and help you with a solution?

    Once we hear back from you, we'll be able to move forward with this.

  • Alexander Bogley
    Replied on June 27, 2024 at 3:42 PM

    Yes the email is ThePropertyManagmentGroup@Outlook.com


    The apps still work but I can’t log into the account?


    Tech…..🙄

  • Arslan JotForm Support
    Replied on June 27, 2024 at 3:54 PM

    Hi Alexander,

    I have checked the email address ThePropertyManagementGroup@Outlook.com, and I can only see a Guest account associated with this email address. Can you share the username or form link, so I can try tracking the account?

    Once we hear back from you, we'll be able to move forward with this.

  • Alexander Bogley
    Replied on June 27, 2024 at 4:03 PM

    I can’t log back in to get the link… And how does both apps still work but I can’t log in?

  • Alexander Bogley
    Replied on June 27, 2024 at 4:06 PM

    Username - abogley

  • Alexander Bogley
    Replied on June 27, 2024 at 4:14 PM

    Arslan,


    I figured it out. I appreciate all your help!!

    😊😊😊😊😊



 
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