Slow Uploading Files

  • welenson
    Asked on June 27, 2024 at 3:17 PM

    Boa tarde, o formulario abaixo quando preenchido vem com até 20 arquivos, entre fotos e videos.

    https://www.jotform.com/build/241634883400656/settings/conditions#preview

    (Inspeção Preventiva)

    Na hora de enviar, estou tendo alguns problemas, e fica aparecendo a mensagem "por favor, aguarde...".

    Isso é um problema recorrente para quando se envia uma quantidade maior de arquivos?

    Teria alguma melhoria que posso fazer no meu formulario para que não ocorra isso?

    Slow Uploading Files Image 1 Screenshot 20

  • Kyle JotForm Support
    Replied on June 27, 2024 at 4:05 PM

    Hi Welenson,

    Thanks for reaching out to Jotform Support.  Our Portuguese Support agents are currently busy assisting other Jotform users. However, I'd be happy to help you in English using Google Translate and you can reply in whichever language you feel comfortable using. If you'd rather have support in Portuguese, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

    Now, let me help you with your question. The network connection can affect file uploads. A stable and fast Wi-Fi connection ensures smoother data transfer, especially for larger files. If your Wi-Fi signal is weak or intermittent, it may lead to slower uploads or even interruptions. 

    Let us know if there’s anything else we can do for you.

 
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