Unable to make the payment while upgrading

  • armoredforms
    Asked on June 27, 2024 at 2:52 PM

    When trying to enter a payment method, the page is failing to let me enter the information.

    Jotform Thread 16348011 Screenshot
  • Gaud JotForm Support
    Replied on June 27, 2024 at 3:05 PM

    Hi Ranger Armored,

    Thanks for reaching out to Jotform Support. I'll do my best to help you. I've checked out the screenshot you shared with us. Can you try again after clearing your Google Chrome's caches? If the issue persists, you can try different web browser or incognito mode and make the payment. You can check in Mozilla Firefox or Microsoft Edge browser. If you are using VPN, then you should try by turning it off.

    Let us know how it goes.

 
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